Hotels in Zazil-ha

"This room was not what was in the photos and only had 1 exit .aking it a fire hasard to stay there. The gost undestood and cancelled the reservation. I had to move back into the palm hotel. Please make sure i am not charged for this."

"Beautiful roof top pool. Steps away from 5th ave shopping, restaurants. 2 blocks from the public beach. Great location. "

"Generrally very pleased "

"Just needs a little update upstairs in the pool areas but the hotel is spotless which makes up for it. Great staff, food and beautiful rooms!"

"Bien el clima,pero es ruidoso el hotel por la estructura en si,todo se oye. El staff muy amable y el rooftop fabuloso"

"When we got to the property two bedrooms and two full washrooms were clean and very specious. Everyday cleaning stuff changed towels and cleaned. My husband tried to run the hot tub but there was no hot water and it made terrible sound when we put on thpe jets. The stuff was very accommodating. We had a late flight and we were able to use the rooftop and sit by the pools and order food and drinks. Property is close to few beaches and really cool and tasty highly rated restaurants. Internet was a bit slow, but I think it's a network issue as I switched to my phone data and it was the same slow and my husband and my mil had the same issue. Overall it was wonderful 😊"

"A good centric spot in Playa del Carmen, very close to the main street where you can go to catch the buses that go to Tulum and Cancun. Some stores and restaurants near by for convenience and overall the staff was welcoming and helpful in things like calling me a cab and storing my luggage. Recommended."

"Nice place nice owners "

"The staff were extremely attentive. I was thoroughly impressed how the owner handled the government recommended lock down process. The rooms were well appointed and the bed was very comfortable. I would have rated this a 5 star stay had the internet worked inside the room. The location was great. We had close access to everything we needed including beaches. There is a price for this convenience. It is very noisy at night due to all the activities. I would suggest that the hotel owners provide guests with beach chairs. I would also suggest they let guests know that you have to run the water for several minutes before it gets warm. Overall, a great stay! "