Quintana Roo Hotels

"Amazing stay"

"The pool staff was "

"I returned to this hotel after a wonderful stay last year, where I was even welcomed with an “Expedia Preferred Guest” banner. Sadly, this visit was disappointing. My emails before arrival were answered but not followed through. We were first given a room that was being painted, and the replacement room was run down, with a broken fridge and clogged shower and sinks. Although we were celebrating our anniversary and eventually received the amenities, I had to remind the staff several times, and it didn’t feel special. Overall, I expected much better based on my previous experience. "

"Everything was amazing"

"Room was clean and good selection of food to choose from . "

"Everything was TOP TIER!!! Will definitely be back one day!!!"

"You can tell that the property was nice at one time, but over the years it has become a little run down. In my room there were pieces of plaster falling off the wall, the shower was old and dirty, air coming through the patio door. Everything in my room was painted white, but you could tell that only half the wall had been recently painted while the other half needed to be painted. The same for the dresser that was in the room. The mini-freg looked like is was about 20 years old and definitely needed to be replaced. The staff was great. After spending 5 days in Cancun and viewing all of the other hotels available, The Cyan is probably in the worst condition of them all."

"First time and had a great time! Thank you for a lovely time!"

"I loved this property, here are my pros and cons. The main con was that I’m use to adults only resorts and this one was filled with families and lots of children. The resort had 2 pools, the main one had most the activities and more lively. That was also because that’s where the kids splash pad was. Unfortunately the main pool was filled with snacks from the children eating. The second pool was called the chill pool and it was quiet with minimal kids (be sure to bring a speaker if you would like some entertainment on that side. The property itself was very clean and well kept!! I would recommend it to my friends with kids and family members. I really enjoyed the added hookah at a premium and Hilton coconuts pool side (paid extra for them). We updated our room to the ocean view king size "