Quintana Roo Hotels

"Oustanding in rvery way."

"We had a really great stay at RIU Ventura in Cancun and would absolutely come back. The food was consistently good across the restaurants, the drinks were strong and well-made. They were genuinely friendly and made a big impression on us. The rooms were very clean and well-kept, and the overall resort felt fresh and well-maintained. The pools were also great and always something going on. The only downside for us was the swim-up pool being restricted to 18+. We traveled with a 16- and 17-year-old, and it was disappointing that we couldn’t all enjoy that pool together...especially since the swim-up pool is usually one of the main attractions at a resort. It was even more confusing because the rooftop pool was advertised as the adults-only area, so we didn’t expect another restriction elsewhere. I wish that had been more clearly communicated ahead of time. That said, everything else about the trip was fantastic. Great food, great service, clean rooms, and fun pool areas overall. Just be aware of the swim-up pool age restriction if you’re traveling with teens."

"Family friendly"

"Solo travelled to Mexico Cancun. Had the most lovely and relaxing vacation staying at hotel Riu Kukulkán. Everything was well organized from flight to airport transfer to the resort and vice versa when my stay ended. Food was great especially their buffet. There was always a table available for you to be seated no matter how late you came down. Felt safe and would absolutely stay at this resort again."

"Although the hotel and staff were great. The food was not. It lacked variety compared to other hotels in the area. The buffet had the exact same food everyday for lunch and dinner. We stayed 4 night and only received 2 dinners at the specialty restaurants. Although the Mexican dinner was the best the Italian restaurant was the worst. We’ve been to Cancun many times and have stayed in a range of hotels in the area and this is the first hotel that disappoints us with the food and menu. As frequent travels and with kids the quality of the food is huge things for us. Overall, the hotel itself was great but they have room for improvement with their menus."

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"My favourite place to go"

"Went for 4 night with my family and got the all inclusive and it was great. Rooms were clean property as well. The staff was amazing as well. Food was good as well. I would definitely go back."

"The property itself is quite large and exceptionally clean, offering a wide variety of activities for guests to enjoy throughout their stay. Upon arrival, guests are warmly greeted by staff; however, the check-in process lacked organization and efficiency. Prior to my arrival, I communicated multiple times with staff regarding my need for a room with two beds. Unfortunately, only rooms with king beds were initially available. While the staff ultimately accommodated my request, it took approximately three hours to resolve, which was inconvenient after traveling. Additionally, guests are frequently approached with promotional offers for spa packages, laser tag, and other activities that require attending a presentation or touring another resort. While these offers may appeal to some, I found them intrusive. When on vacation, I prefer the freedom to relax and make additional purchases at my own discretion, without feeling obligated to commit time to promotional tours. Overall, while the property has many positive attributes, improvements in the check-in process and a less aggressive approach to promotional offers would greatly enhance the guest experience."