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Bastian
Bastian,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 6 日
Yes
Felecia
Felecia,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 2 月 27 日
The only good thing about the resort is it's nice staff! The room had furniture that you would be ashamed to put on the curb. The beach was totally eroded and full of weeds. The beach lounge chairs were old and dirty to the core (if they at least power washed them so they wouldn't be so sticky!). The food was OK, but definitely not 5 star hotel level. Most resorts have a place where you can get food out of the regular hours (like a sandwich or muffin) - at this place it's tough luck if you arrive after hours...
We also had a roach in our bathroom.
Benjamin
Benjamin,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 26 日
Clean room, great staff, food delicious.
Jocelyne
Jocelyne,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 2 月 21 日
Guy
Guy,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 1 月 23 日
Anthony
Anthony,7 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 23 日
All the servers at the buffet were amazing! The room was always cleaned, towels replaced.
All the staff were so friendly and accomodating!
Jonathan
Jonathan,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 23 日
Kenule Peace
Kenule Peace,3 晚行程
Expedia真实住客点评
8/10 很好
2026 年 1 月 23 日
The room was clean although a little dated. Staff was mostly outstanding. Beautiful grounds and attention to wildlife. You will see Monkeys, deer, coatis etc
John
John,5 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 22 日
Room was clean, housekeeping was fantastic. The steakhouse is easily a 5-Star dining experience. Buffet keeps a good variety of foods on hand so you never get food fatigue. Best resort I've stayed at in the Riviera Maya yet!
Emily
Emily,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 22 日
Pools were cold this week due to weather. Staff is amazing, rooms are a little out dated but very clean and comfortable, the buffet breakfast is very good and the staff are top notch!
Clayton
Clayton,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 22 日
Personal de servicio
Rene
Rene,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 20 日
Really enjoyed this resort with my husband!
Victoria
Victoria,8 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 20 日
Very courteous and attentive staff!
Room was huge and spotless.
Great vibes during the day at the pool bar.
Amazing choice of restaurants!
Hannah
Hannah,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 20 日
Lovely staff, great amenities and activities
MiPreciouse Threats
MiPreciouse Threats,4 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 20 日
Food was decent hit or miss service too
Vishal
Vishal,6 晚行程
Expedia真实住客点评
6/10 好
2026 年 1 月 19 日
Room was clean, food was fantastic and the staff were mostly friendly, just one moody bartender. Resort is technically on the ocean but there are no ocean views from
Garrett
Garrett,5 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 19 日
La habitación impecable, el servicio del personal excelente, agradezco a la concierge Paulette por sus atenciones para la decoración de la habitación y todos detalles brindados para pasar un aniversario de bodas excelente.. Sin duda un excelente lugar. La comida, las actividades, el personal, todo perfecto… para pasar en pareja es maravilloso el hotel.
Jasivy
Jasivy,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 18 日
Clean rooms, staff was amazing. Great place to relax.
Shelly
Shelly,5 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2026 年 1 月 18 日
The only thing I truly enjoyed during my stay was the room service, the access to the pool from my room, the hibachi restaurant & the housekeeping service. Everything else was poor. The staff did not feel welcoming at all! I’ve been to many resorts and this is the first resort where I did not feel welcomed or wanted. Staff was not informative or welcoming. We were definitely not treated the same as other. The buffet food was not great either. Only employees that did feel welcoming were Israel from the front where he would greet us daily, Monica our chef from hibachi but was unfortunately treated poorly from her sous chef & other guest that embarrassed her in front of everyone. Our waiter Janette from the hibachi restaurant was also very lovely where we had a lovely conversation. Other than that I wouldn’t really recommend this place, the staff was very cold and unwelcoming.
Erick
Erick,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 18 日
Leah
Leah,8 晚行程
Expedia真实住客点评
6/10 好
2026 年 1 月 18 日
The hotel is very good, the room is comfortable, and the food is excellent. There was a lack of activities and entertainment during the day and also at night. We became quite discouraged ☹️The beach in front of the hotel has many rocks, so it's difficult to swim.I want to thank Aurelio who did everything to make my daughter's 18th birthday celebration special.
Virlene
Virlene,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 17 日
Austin
Austin,4 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 16 日
Margaret
Margaret,7 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 16 日
Room was always clean and fresh. Beach towels replaced daily. Staff were very friendly and helpful. Staff bringing drinks were around continuously. Entertainment team was on point. Food was delicious. The beach is eroding, but nothing that the resort is responsible for. This was our second stay at this resort and we would definitely go back.