Hotels in Downtown Chicago

"no breakfast offered "

"Definitely not a five star stay, but has all the essentials for a quick business trip"

"Garbage was not collected from Room for 4 days. No AC in the room, No fresh towels provided in Room, Fan was provided. Basics like shampoo , or a bath soap also not provided. Location was good but the vibe was like I am in a Risky neighborhood. "

"Amazing hotel overall from service to stay"

"Amazing historic hotel in the heart of Chicago"

"Room was bright and open. Great view. Doorman Steve was so helpful and friendly."

"The room was clean, and the beds were comfortable. The four reasons we chose this hotel were the location, price, pool, and included breakfast. The price was reasonable for what we experienced. The breakfast has an omelet station, which was great! The rest of the food were just average. Some foods were cold or soggy. Nothing special. Our biggest issue (which was partly out of their control) was the pool. Our kids were so excited about the hotel so they could swim! Unfortunately, the pool was closed for most of the evening because another child had an "incident" in the pool. The staff did tell us we could go down the block to swim at the pool of another hotel. When we considered that option, it was further than we wanted to walk with pool stuff and the pool looked much smaller. We were originally told the pool is usually closed for about an hour in these situations. Not only was the pool not opened an hour later, it was not open 13 hours later when we went the next morning! They did open up shortly after we wanted to swim in the morning. We had to adjust the itinerary of our trip because of this. Again, we recognize some things are out of the control of the hotel, but it was nevertheless disappointing. "

"Nice hotel, walking distance to all major sites. My room was a view of the river which was beautiful especially at night."

"Hotel was the worst Sonesta property ever!! The cold water in the bathroom and all sinks do not condition to the temperature selected, the front door of hotel room all look severely damaged, sheets were soiled , thank goodness for staff member “Tony” that personally came to change the sheets after checking in… the toilet seat is tiny also "