Hotels in Charlotte Amalie

"There was a nice view from both the hotel shared areas and the room. The kitchenette with mini fridge and the washer and dryer were helpful. The room was clean but smelled of bleach and the floors were a little sticky from the recent cleaning, so we wanted to leave the slider door open to air it out but there was no screen door to stop bugs from entering with it open. Our TV had no signal so we were unable to use it. The restaurant service was okay. The location is very convenient to the airport and to downtown. Would be happy to stay again for a travel day, as we did, but not throughout one's vacation. "

"Our stay at Emerald Beach Resort was incredibly frustrating and disappointing. The room itself was mediocre at best, but the beds and pillows were absolutely awful—easily some of the most uncomfortable we’ve ever experienced. The bigger issue was the complete lack of basic functionality and service. The phone in our room didn’t work at all (no dial tone), and the TV wouldn’t load Netflix. We reported both issues on day one and followed up every single day of our 7-day stay. Not once were these problems resolved. We spend our days out exploring and expect to come back and relax in the evenings. Instead, we were met with ongoing issues and zero follow-through. Being told repeatedly that something will be taken care of—and then having nothing done for an entire week—is unacceptable. This was a complete failure in both maintenance and customer service. I would not stay here again."

"Staff, rooms location was amazing!!!! "

"We stayed here for several nights. It's a beautiful location and the view out of room was gorgeous! The only caution is the number of steps to get to your room, unless you have one of those along the shore. I didn't realize that when I booked the hotel - I chose this for the most reasonable price for a room with a view! A few days before our stay, the hotel sent me an email notifying me of the steps and that no porter help is available. Their advice was good and much appreciated. Had I been notified when booking, I think I would have stayed with my choice - earlier notification would be better though. My husband and I are in our 70's so had to take the steps slow and plan our ascent/descent! There are several along the way, so we rested often. I would stay here again - the location is great, so close to Frenchtown - walking distance to several restaurants and bars! Also, the staff was very friendly and accommodating. "

"The bathroom was filthy and some of the tiles in the main room were broken. We checked in and checked out about 15 minutes later. "

"Good room everything worked. Very clean.Great staff, fast breakfast, great location by downtown. Facilities are a little worn. Staying there again next week."

"The room was very clean and comfortable."

"The property view is absolutely beautiful. The staff is awesome, and the food was first class! Rooms were sufficient, slightly outdated, but a/c functionable and comfortable."

"Cute & cozy hotel that really makes you feel like you're in the heart of St. Thomas."