Hotels in West Orange

"The room was clean and extremely spacious for Manhattan, but it was missing a lot of key amenities—no coffee, fridge, etc. The cleaning staff was great and always made sure to get to my room, regardless of what time I headed out. The only true complaint I had is that only one elevator was in service, making wait times very long. Otherwise, I had a lovely stay."

"Hotel is clean, staff very helpful. Location is perfect, just a couple of minutes walk to Times Square but not noisy at all. Would definitely stay again. "

"The staff was amazing, so friendly!!!! The rooms are very spacious compared to other NYC hotels and the location is a huge perk"

"Not real happy. The room smelled like cleaning supplies when we checked in. There is not a gift shop for drinks and snacks."

"I had a mixed experience at this hotel. The check-in and check-out process was smooth and easy, which I really appreciated after a long day of traveling. The location is definitely a plus—there are plenty of food options nearby, and it’s also conveniently close to Bryant Park. However, the room itself was quite small and unfortunately not as clean as I expected. I noticed some hair left on the bed, which was disappointing and made the space feel less well-maintained. Service was a bit inconsistent. Most of the staff were attentive and friendly, which made a positive impression. However, the front desk staff member on my second day was noticeably rude and not welcoming, which affected the overall experience. The hotel is dog-friendly, which is great, but there isn’t a designated dog relief area on the property. You’ll need to walk to nearby spots like Bryant Park for that. Overall, the location and most of the staff were highlights, but improvements in cleanliness, room size, and consistency in service would make a big difference."

"Great on everything "

"You have to request a refrigerator and the building was still set to heat so you couldn’t adjust the thermostat. We had to open the window. "

"Breakfast was great though super crowded and hard to find seating. Rooms are tiny (as expected in NYC). Housekeeping was minimal. Rooms were supposed to be freshened every second day, but we only had them come in once. Elevators were a mad house. It took a long time to get into an elevator. "

"Rooms small and old. Bathroom was antiquated too. Would prefer a little more upscale hotel next time. Best thing was the diner attached to the hotel and the Hertz car rental right next door to the hotel."