North West Hotels

"It was relaxing "

"Everything was excellent 👏 cleaners was very friendly 😍and the resort was very friendly"

"Beautiful place to stay and excellent staff. Lovely food. The rooms are superb. Great to see the management team encouraging and training keen new talent too. We enjoyed the included daily (early morning/sunrise or late afternoon/sunset) game drives too. It was our second trip and we’d definitely stay again. "

"The hotel is tired and in dire need of a refresh. The bathroom in the room especially is in desperate need of an upgrade. On a positive note, the staff are friendly and helpful. The hotel offers an excellent breakfast buffet. "

"Ye"

"Could not fault this lodge. Friendly staff, lovely clean ro"

"This was a great place to stay for our needs, a spacious chalet, well furnished, great bed, and outdoor had a nice bush experience with birds and antelope 👍.Golf course is good, restaurant superb 👌, we’ll be back soon 🙏👍"

"Food was abosolutely delicious and the variety of options extensive. Even chef went out of his way to prepare Gluten Free options! Thank you!!"

"⭐⭐⭐⭐⭐ An Unforgettable Honeymoon – Made Exceptional by Sherly Our honeymoon at The Palace of the Lost City was extraordinary, but what truly made it unforgettable was the incredible care and dedication of one staff member: Sherly. From the moment we arrived she went far beyond what we expected. Knowing it was our honeymoon, she had our room beautifully prepared with romantic touches like rose petals and wine which made our stay feel incredibly special. Before travelling, I had mentioned a very personal hope – that I might somehow reconnect with my nanny who cared for me when I lived here as a small child over 30 years ago. It felt like an impossible dream, yet Sherly quietly made it happen. She found her and arranged for us to meet, creating one of the most emotional and meaningful moments of my life. Sherly continued to exceed expectations throughout our stay. When our hot air balloon trip was cancelled due to wind, she personally helped arrange the refund. When we realised we had accidentally booked our airport transfer for the wrong day, she immediately organised a new one and made sure we reached the airport in time. Her warmth, kindness and calm professionalism made us feel completely looked after. The Palace itself is magnificent, but staff like Sherly elevate the experience from wonderful to unforgettable. She is an outstanding ambassador for the hotel and truly deserves recognition. We cannot wait to return!"