"I want to start off saying that the staff and food were excellent. ALL workers worked hard considering the circumstances. We didn’t realize this property was closed for renovations and reopening after the devastation of the hurricane. When we purchased the package, we were under the assumption that all advertised amenities were available and READY when we arrived. However, we quickly learned otherwise. There was quite a bit of damage done to the building and repairs were still being made. As a result, there were many amenities that were not available. For instance, only one pool and swim-up bar was open, one buffet was open, and three restaurants were available for nightly reservations, so lines were often long and/or reservations were unavailable. There was no working TV or phone in our room and no nightly entertainment to enjoy except ONE Friday night show that comes with an additional $25 charge per person. The spa facility was operating on one of the base levels in an area that guests used to stay and noisy because of the constant foot traffic. There was no “spa” facility to relax and enjoy aside from getting an ordinary message that was priced at their traditional rate. The bed linens and pillows smelled so musty and sour, I had to cover them with one of our t-shirts to mask the smell until we could get them changed. One steward came to our door wanting to clean our room at 10:30 one night. Facility wasn’t ready, don’t go until fully opened. "
