Burgenland Hotels

"The heating on site is really bad in the room. The bedroom got so hot at night that I complained and they offered me nothing. I demanded that they at least provide me with drinking water. The room I was in only had 1 small window that was overlooking the street so all the noise from the main road filtered in. The Aircon only went to 18 and the heating was too high for the Aircon to be felt. The night staff that I was dealing with were not the most helpful or considerate. The day staff at reception on the other hand were incredible and very helpful. Night staff need better training. They stated I was the only one that complained?! So was the fact that I came through "

"It had everything I needed. Free upgrade to a larger room. Modern. Recommended."

"You need to queue long for any request at reception (such as a room card not working) as there are only 2 counters and the check in process is inefficient. Set up a separate desk for the ipad check in or allow online self check in to speed this up! Room and location are really nice. Very well connected to shops and public transport and it feels like a safe and clean area. No need to pay for expensive breakfast as a bakery is next door. "

"Have already raised issues and had no response but overall experience was very poor."

"The soap dispenser on the bathroom was empty"

"Great hotel, which is a few minutes walk from the main train station and a five minute walk to Belvedere Palace. Staff were friendly, room was clean with a great view of the city! Didn’t have breakfast there, however the bar downstairs was lovely. There is a rooftop bar too, whilst it’s only open in the summer months, I did manage to get up there and the views were superb!"

"Excellent convenient place to stay at the airport. With very friendly staff and convenient access to the airport for early morning flights"

"The breakfast was good. And the early service is great if you need to leave early. Maybe more fruit. But really, it was really good, and the breakfast is still 11h am, which is good!"

"The room was not ready at check in. The customer service member and manager were professional and informative. The room was not as clean as I would prefer. We could hear a few of the families staying on the same floor as us."