Hotels in Shadyside

"Not what I expected from a Curio Collection property. Rooms were not to the level. "

"Takes a lot to impress my parents or my kids. They loved the location and property. "

"Luckily, there's someone you can contact in the lobby during the day. I had to use the lockers after checking out and the daycode that was provided by their AI help desk did not work. Other than that, the stay was great but it may be difficult to reach a person of contact when you really need help."

"The staff was friendly and helpful!"

"We have actually filled a complaint in regards to this hotel. Do not stay this is a 1 star hotel not a 3 star hotel. Manager did not respond for last 3 days. Did not even provide a full refund"

"Hotel was perfect! I especially want to highlight how one of your team members went above and beyond during my stay. I forgot to pack my phone charger and only had a USB cord, but the USB charging port in the room wasn’t working. When I called the front desk, they sent up an engineer who was very apologetic and tried to resolve the issue. When he couldn’t get it working right away, he asked me to hang tight and returned shortly after with his own personal phone charger. He insisted that I use it to charge my phone. His kindness, genuine concern, and willingness to help truly stood out. The level of care he showed was beyond any customer service I’ve experienced before."

"Although it was just an overnight stay, the hotel was very clean, the staff was helpful and we look forward to staying again."

"Arrived after midnight and they checked us into a room that hadn't been cleaned. Especially at that time of night, we don't want to have to make multiple trips down to the front desk and wait in line again and again."

"Breakfast was served next door at the restaurant attached (literally) to the hotel. The portions were enormous at a relatively modest price. Altogether excellent."