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蔚蓝酒店

5.0 星住宿

Hotelito Azul

靠近图卢姆海滩的豪华海滨酒店，设有海滩酒吧

选择日期以查看价格

入住蔚蓝酒店，您可以到海滩上享受免费小屋、海滩遮阳伞和海滩按摩等设施服务，度过一段快乐时光，而且酒店距离图卢姆海滩仅几步之遥。酒店的 2 个室外游泳池带给您无限欢乐；有兴趣的客人还可以去享受深层组织按摩。酒店有 2 间餐厅，其中的Olivia主打国际美食，供应早餐和午餐。这家豪华酒店的其他特色服务设施包括屋顶露台、海滨酒吧和健身中心。旅客都喜欢住宿的员工。
VIP Access

点评

8.4/10
非常棒

热门服务设施

  • 游泳池
  • SPA
  • 机场接送服务
  • 可带宠物
  • 提供停车位
  • 免费 Wi-Fi

主要服务设施 (12)

  • 每日客房清洁服务
  • 位于海滩
  • 2 间餐厅和海滨酒吧
  • 2 个室外游泳池和2 个热水浴缸
  • 屋顶露台
  • 供应早餐
  • 健身中心
  • 免费海滩小屋
  • 免费酒店内沙滩俱乐部
  • 遮阳伞
  • 海滩躺椅
  • 沙滩毛巾

居家般享受 (6)

  • 免费婴儿床
  • 私人浴室
  • 花园
  • 每日客房清洁服务
  • 遮光挂帘/窗帘
  • 允许宠物入内
当前价格为 CNY1,635
总价 CNY2,512
包含税费
4 月 19 日 - 4 月 20 日

我们为什么喜欢这个住宿

海滨绿洲
这家海滨酒店坐落在白色沙滩上，提供免费小屋和海滩俱乐部。客人可以参加瑜伽课程或享受海滨按摩。
休息并恢复精力
这家宁静的酒店设有海滩瑜伽、花园和健身室。放松身心的按摩选择和水疗服务为您提供自然保护区附近的完美休闲场所。
艺术与自然的天堂
这家豪华酒店的花园景餐厅和屋顶露台俯瞰着自然保护区。艺术画廊和精心设计的装饰营造出令人惊叹的视觉海滩度假胜地。

客房选择

显示奢华客房的所有照片

1 多间卧室、埃及棉床单、高档床上用品、羽绒被

奢华客房

9.4 分，满分 10 分
绝佳
(3 条点评)
  • 36 平方米
  • 1 间卧室
  • 可容纳 3 人（按实际入住人数收费）
  • 1 张特大床

显示奢华客房的所有照片

1 多间卧室、埃及棉床单、高档床上用品、羽绒被

奢华客房

7.6 分，满分 10 分
不错
(5 条点评)
  • 36 平方米
  • 1 间卧室
  • 可容纳 3 人（按实际入住人数收费）
  • 1 张特大床

显示奢华客房, 1 间卧室, 花园景观的所有照片

奢华客房, 1 间卧室, 花园景观 | 客房景观

奢华客房, 1 间卧室, 花园景观

9.4 分，满分 10 分
绝佳
(8 条点评)
  • 花园景观
  • 36 平方米
  • 1 间卧室
  • 可容纳 3 人（按实际入住人数收费）
  • 1 张特大床

显示奢华客房的所有照片

奢华客房 | 客房景观

奢华客房

8.8 分，满分 10 分
优秀
(8 条点评)
  • 花园景观
  • 46 平方米
  • 1 间卧室
  • 可容纳 3 人（按实际入住人数收费）
  • 1 张特大床

显示Oceanfront Villa的所有照片

Oceanfront Villa | 客房景观

Oceanfront Villa

8.8 分，满分 10 分
优秀
(3 条点评)
  • 海洋景观
  • 59 平方米
  • 1 间卧室
  • 可容纳 3 人（按实际入住人数收费）
  • 1 张特大床

显示全景客房的所有照片

全景客房 | 露台

全景客房

8.0 分，满分 10 分
非常棒
(1 条点评)
  • 46 平方米
  • 可容纳 3 人（按实际入住人数收费）
  • 1 张特大床

显示特级别墅, 私人游泳池, 复式的所有照片

特级别墅, 私人游泳池, 复式 | 露台

特级别墅, 私人游泳池, 复式

8.0 分，满分 10 分
非常棒
(1 条点评)
  • 花园景观
  • 99 平方米
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床

同类型住宿

Master Suite Oceanfront Terrace /Jacuzzi | 高档床上用品、客房内保险箱、特色装修、免费 WiFi
椰子无限
饭店区
  • 游泳池
  • 免费早餐
  • SPA
  • 机场接送服务
9.0 分，总分 10，好极了，1,002 条点评
新价格 CNY851
总价 CNY1,052
包含税费
5 月 2 日 - 5 月 3 日
椰子无限
对比同类住宿
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街区简介

地图
Carretera Tulum-Boca Paila, Km. 5.8, Tulum, QROO, 77780

附近有什么？

  • 图卢姆海滩 - 步行 2 分钟 - 0.2 公里
  • 斯菲尔异客现代美术馆 - 车程 2 分钟 - 1.8 公里
  • Ven a la Luz雕塑 - 车程 3 分钟 - 2.5 公里
  • 普拉亚帕莱索 - 车程 8 分钟 - 5.7 公里
  • 图卢姆玛雅遗址 - 车程 14 分钟 - 12.0 公里

周边介绍

  • 图卢姆国际机场 (TQO) - 51 分钟车程；48.7 公里/30.3 英里
  • 坎昆国际机场 (CUN) - 101 分钟车程；123 公里/76.4 英里
  • 收费机场班车
  • 渡轮码头班车（收费）
  • 游轮码头班车（收费）
  • 购物中心班车（收费）
  • 主题公园班车（收费）
  • 汽车站班车（收费）

餐厅

  • ‪The Coffee - ‬步行 15 分钟
  • ‪Ziggys Beach Club - ‬步行 13 分钟
  • ‪Mia Restaurant & Beach Club - ‬步行 14 分钟
  • ‪Bula Tulum - ‬步行 15 分钟
  • ‪Taboo Beach Club - ‬步行 9 分钟

住宿简介

蔚蓝酒店

入住蔚蓝酒店，您可以到海滩上享受免费小屋、海滩遮阳伞和海滩按摩等设施服务，度过一段快乐时光，而且酒店距离图卢姆海滩仅几步之遥。酒店的 2 个室外游泳池带给您无限欢乐；有兴趣的客人还可以去享受深层组织按摩。酒店有 2 间餐厅，其中的Olivia主打国际美食，供应早餐和午餐。这家豪华酒店的其他特色服务设施包括屋顶露台、海滨酒吧和健身中心。旅客都喜欢住宿的员工。

住宿一览

DONE

酒店规模

    • 35 间酒店客房
DONE

到达/离开

    • 开始办理入住：15:00；停止办理入住：不限时间
    • 提前入住，视供应情况而定
    • 办理入住年龄不小于：18
    • 退房时间为 12:00
    • 延时退房，视供应情况而定
DONE

特别入住说明

    • 此住宿接待方提供游轮码头、渡轮码头和机场接送服务（可能会额外收费）。如需安排接客服务，住客必须使用预订确认邮件上的联系信息，在抵达前 24 小时联系住宿接待方
    • 前台工作时间为每天 10:00 - 18:00
    • 住客将于到店前 72 小时内收到内附入住说明和门禁密码的电子邮件；前台在限定时间内有人值班
    • 请在抵达前至少 72 小时使用预订确认邮件上的信息联系住宿接待方，以安排入住事宜
    • 您需要在抵达之前通过安全链接完成在线注册
    • 您将需要在预订后向住宿接待方提供您的护照副本
    • 住宿提供的信息可以使用自动翻译工具进行翻译
DONE

入住要求

    • 需要信用卡、借记卡或现金押金，以支付杂费
    • 可能需要政府颁发的带有照片的证件
    • 办理入住的客人须年满 18 岁
DONE

宠物

    • 允许携带宠物（仅允许携带狗狗和猫咪，总共可携带 2 只）*
    • 禁止吸烟*
    • 请务必管好您的宠物
    • 有食物碗和水碗
WIFI

网络

    • 公共区域提供免费无线上网接入
    • 房间内提供免费无线上网接入
LOCAL_PARKING

停车场

    • 从08:00到22:00免费住宿外停车（30 米内）
DONE

接送交通服务

    • 应要求提供机场班车（24 小时）*
    • 邮轮码头班车*
    • 渡轮码头班车*
    • 巴士站班车*
DONE

住宿外

    • 购物中心班车*
    • 主题公园班车*
DONE

其他信息

    • 无烟住宿场所

住宿服务设施

餐饮

  • 即点即煮早餐（收费），时间为每天 07:30–13:00
  • 2 间餐厅
  • 海滩酒吧
  • 咖啡馆
  • 私人用餐
  • 私人野餐
  • 部分时段客房送餐服务

游玩项目

  • 海滩
  • 免费沙滩俱乐部
  • 沙滩瑜珈
  • 有氧健身课堂
  • 生态旅游
  • 踏板摩托/助力车租赁
  • 音乐会/现场表演
  • 自行车旅行团信息
  • 附近的室外游泳池
  • 附近有徒步/骑行活动
  • 附近可骑马
  • 附近有划皮艇活动
  • 附近有水肺潜水
  • 附近有极限跳伞
  • 附近有溜索速降

服务

  • 限时前台服务
  • 旅游/票务服务
  • 豪华轿车或公务车服务
  • 店内租车服务
  • 免费海滩小屋
  • 自行车租赁
  • 免费池畔小屋
  • 沙滩椅
  • 沙滩毛巾
  • 海滩遮阳伞
  • 自行车存放
  • 泳池躺椅
  • 浪漫套餐

服务设施

  • 前台保管箱
  • 屋顶露台
  • 花园
  • 野餐区
  • 健身中心
  • 2 个室外游泳池
  • 自行车停放区
  • SPA 服务
  • 2 个热水浴缸

无障碍设施

  • 无障碍机场班车
  • 无障碍汽车站班车
  • 4 前往住宿的楼梯

客房服务设施

居家般舒适

  • 恒温控制空调
  • 迷你吧

安心入睡

  • 防过敏的被褥
  • 羽绒被
  • 遮光窗帘
  • 高档床上用品
  • 记忆海绵
  • 免费婴儿床
  • 折叠床/加床（额外收费）

珍奢享受

  • 特色家居和特色装修

清洁梳洗

  • 私人浴室
  • 大花洒淋浴喷头
  • 淋浴设施
  • 名牌洗浴用品
  • 吹风机（应要求提供）
  • 毛巾

办公通讯

  • 书桌
  • 免费 WiFi

餐饮

  • 提供香槟

其他

  • 每日客房清洁服务
  • 客房内保险箱

特色

SPA

住客可以尽情享受店内的 Spa 服务。服务包括深层组织按摩、热石按摩、运动按摩和瑞典式按摩。

用餐

Olivia - 此餐厅可俯瞰花园景观风景，擅长于国际美食，供应早餐和午餐。住客可以在酒吧畅饮。
Agave - 此海滨餐厅主打墨西哥菜，供应午餐和晚餐。住客可以在酒吧畅饮。每天营业

费用和政策

强制收费

在办理入住或退房时，住宿接待方会要求您支付以下费用。费用可能包含适用的税费：
  • 度假费：房费的 18 %

其他项目

  • 即点即煮早餐需额外收费，成人大约为 USD 30 至 40，儿童大约为 USD 30 至 40
  • 机场班车服务额外收费：单程每辆车 USD 200，乘客不超过 4 人
  • 游轮码头班车、渡轮码头班车和汽车站班车服务额外收费
  • 提供购物中心班车和主题公园班车服务，额外收费
  • 可安排提早入住，需另付费（视供应情况而定）
  • 可安排延迟退房，额外收费（视供应情况而定）
  • 收取 18 % 的服务费

儿童及加床

  • 可提供折叠床，额外收费，每晚 USD 107.1

宠物

  • 宠物押金：每次入住 USD 100.00
  • 可携带宠物入住，额外收费，每只宠物 USD 25（根据住宿天数可能有所不同）

游泳池、水疗和健身房（如适用）

  • 11:00 至 22:00 可使用泳池。
  • 按摩服务和SPA 护理需要预约，请在到达之前通过预订确认邮件上的电话号码联系住宿接待方以作安排

政策

此住宿拥有阳台、庭院、露台等户外空间，可能不适合儿童入住。如果您有顾虑，我们建议您在到店前联系住宿接待方，以确认他们是否可以为您安排合适的客房。
只有经过登记的住客才可进入客房。
这家住宿不设电梯。
店内配备灭火器、急救包和室外照明，客人可安心入住。
入住时用于支付其他杂项的信用卡上的姓名必须与预订客房时使用的原始姓名相同。
该住宿接待方接受以信用卡和借记卡付款。恕不接受现金。
可使用信用卡：Visa、万事达
支持无现金交易。

别称

Hotelito Azul Hotel Tulum
Hotelito Azul Hotel
Hotelito Azul Tulum
Hotelito Azul Hotel
Hotelito Azul Tulum
Hotelito Azul Hotel Tulum

常见问题

可以免费取消我在蔚蓝酒店的预订并获得全额退款吗？

是的，蔚蓝酒店在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

蔚蓝酒店有游泳池吗？

是的，有2 个室外游泳池。住客可以在 11:00 至 22:00 期间使用游泳池。

蔚蓝酒店是否允许携带宠物入住？

是的，欢迎携带狗狗和猫咪入住，总共可携带 2 只宠物。需要支付每只宠物每晚 USD 25 的宠物费，还需要支付每次入住 USD 100.00 的押金。提供食物碗和水碗。可能存在部分限制条件，请联系住宿方了解更多信息。

蔚蓝酒店是否有停车场？

很抱歉，没有，但周边有免费停车场。

蔚蓝酒店提供机场接驳班车吗？

是的，提供机场班车。费用为每辆车单程 USD 200。

何时可在蔚蓝酒店办理入住和退房？

开始办理入住：15:00；停止办理入住：不限时间。提前入住需要支付一定费用（视供应情况而定）。退房时间为 12:00。延迟退房需要支付一定数额的费用（视客房供应情况而定）。

在蔚蓝酒店及其附近有什么游览观光项目？

在温暖的季节，可以快乐地体验瑜伽等活动。现场娱乐活动包括健身课程、生态旅游和瑜伽。从 2 个热水浴缸 中任选一个，舒舒服服地泡澡；或在 2 个室外游泳池中畅游一番。蔚蓝酒店也拥有健身中心、SPA 服务和野餐区，以及花园和附近的室外游泳池使用服务。

蔚蓝酒店店内或附近是否有餐厅？

是的，有 2 家店内餐厅，提供海滨就餐、国际美食和花园景观。

蔚蓝酒店周边区域环境如何？

从蔚蓝酒店仅需2 分钟步行可至图卢姆海滩，18 分钟步行可至Ven a la Luz雕塑。

点评

关于蔚蓝酒店的点评

8.4

很好

9.2

清洁度

9.2

地点

8.8

员工和服务

8.6

住宿条件和设施

点评

2/10 很差

Travaux sans prévenir. Des gros toits en panneaux solaires au dessus des piscines qui bloquent le soleil. Des cafards dans la salle de bain, des chambres vendues comme vue sur le jardin qui donnent sur le chemin de passage à la plage. Une direction de mauvaise foi. Bref on devait rester 5 jours et on est parti au bout de 2 jours. Je déconseille totalement cet hôtel. La réalité est très loin des photos que l’on peut trouver sur le web. La direction n’a pas voulu faire de geste commercial malgré notre insatisfaction. L’hôtel ne mérite pas son prix. La direction nous précise que la piscine est utilisable alors qu’il y a ds ouvriers qui travaillent dessus, aucun transat pour s’assoir. On voyage tous les ans et je n’ai jamais été aussi déçu d’un hôtel que j’avais réservé.
Les chambres donnent sur le passage
Hugues，5 晚行程
Hotels.com真实住客点评

10/10 绝佳

We had a wonderful experience at Hotelito Azul! The team was very attentive to our needs and provided excellent service. The beachside suite was a highlight with the amazing views of the beach all day. Stunning green space and beach that the team worked constantly to maintain so well.
Laura，4 晚行程
Hotels.com真实住客点评

4/10 尚可

Não funciona. O hotelito é sim bonitinho, mas nada funcional. Ele te dá trabalho ao invés de soluções. Ao chegar, você não acha, é uma placa pequena escondida. O estacionamento é em outro local e sem identificação. Não é tão longe mas péssimo para a logística de achar o hotel, parar, chegar… e para carregar as malas no chão de terra. A recepção não funciona 24 horas, eles querem implementar um qr code, para ser tudo automatizado mas não funciona. O leitor do qr fica virado para o sol e não lê. A entrada lateral é um beco. Sobre a piscina e o rooftop,… são mil lances de escadas, muitos mesmo, nem fomos conhecer. A área de praia parece ser boa, mas o mar estava cheio de sargaço, muito ruim e feio. O quarto é rústico, bonitinho, mas não chega a ser confortável. Fiquei no quarto 15, e tem um barulho de motor de gerador a noite toda e simplesmente não dormi. Um pesadelo. Tinha duas diárias; mas fomos embora no primeiro dia pois não tinha condições. A equipe, a recepcionista, foi gentil. Tulum já é um lugar mais roots, sem muita estrutura, quem preza por um pouco mais de segurança e conforto, não escolha o Hotelito. Ele poderia funcionar com a praia estando em ótimos dias, o que tem sido difícil. Eles deveriam desistir desse self check in e implementar uma recepção 24 horas. Foi o único que já no self check in cobrou 300 dólares de caução. O estacionamento também precisa resolver, colocar uma placa do hotel, no mínimo. E na entrada do hotel também. Espero que melhore. Tem potencial
Daniela，2 晚家庭旅行
Hotels.com真实住客点评

8/10 很好

mark，5 晚行程
Hotels.com真实住客点评

2/10 很差

El baño no funcionaba y la chapa del cuarto tuvieron que arreglarla ya que no funcionaba, nos entregaron el cuarto una hora tarde y nunca nos pudieron hacer el check in digital, no te daban el QR para acceder a la propiedad y teníamos que entrar por la playa y buscar cruzarnos por algún hotel cercano al nuestro para poder entrar.
Daniel E，1 晚行程
Hotels.com真实住客点评

6/10 好

Jennifer，4 晚行程
Hotels.com真实住客点评

8/10 很好

Absolutely a lovely little slice of bohemian beauty; smack right on the beach. A True rustic beauty that is on the beach but away from the madness of the main district of Zona Hotelera. Both restaurants on the property are lovely; Olivia has sensational, fresh breakfast and Agave on the beach for lunch is lush (fab tacos). Biggest brownie points go to the staff who are warm and kind and endearing, if you’re looking for something that feels truly local but safe and clean and extremely quiet and tranquil, this is it.
Glenn，5 晚行程
Hotels.com真实住客点评

10/10 绝佳

Muy buen hotel. Un poco complicado al inicio el check in pero después todo bien y fácil. En la azotea habían arreglos, una lástima porque no pudimos disfrutar bien la piscina y la vista, pero cuando esté concluido no dudo de que será un excelente espacio.
Jairo，2 晚家庭旅行
Hotels.com真实住客点评

8/10 很好

O quarto era limpo, a equipe atenciosa pra ajudar, mas o check in é online, e vc recebe um Qrcode para ter acesso ao portao do hotel. Vista jardim. Nao usamos a piscina!
Talita，2 晚行程
Hotels.com真实住客点评

10/10 绝佳

O hotel é rústico, pé na areia. Delicioso ambiente, beach club pequeno, mas delicioso, organizado e a equipe de atendimento, nota 10! Ficamos num quarto com vista ao jardim
Bianca，3 晚行程
Hotels.com真实住客点评

2/10 很差

Our stay at Hotelito Azul was extremely disappointing. The only positive aspect of this property is the staff — they were kind and professional, and my frustrations are clearly beyond their control. There is no proper reception area, and the overall property feels neglected. The hotel is in serious need of updating. Unfortunately, neither pool was usable due to construction, and we were not informed of this prior to arrival. Had we known, we absolutely would not have booked. The property is very overpriced for what you receive. While it’s in a quieter area, it’s a bit of a walk to reach restaurants and shopping on either end of the strip. Entry to the hotel relies on a QR code system that was very finicky and inconvenient. The beach area was especially disappointing — ripped, worn cushions and old towels, with a strict one-towel policy. The neighboring properties on both sides are vacant and filled with trash, which detracts from the overall experience. We also had to wait two hours past check-in time to receive our room. Overall, this hotel does not match the price point or expectations set online. I would not stay here again.
Amanda，5 晚家庭旅行
Hotels.com真实住客点评

2/10 很差

Everything is terrible. DONT BOOK THE HOTEL
Sebastian，5 晚家庭旅行
Hotels.com真实住客点评

4/10 尚可

Room did not have hot water. Attempted to have hotel fix the issue twice, during which they gaslit us and told us that the water was in fact warm (when it was basically room temperature). Eventually the hotel manager told us that the entire building (that our room was in) had an issue with the water heater. We left after one night and the hotel refused to refund us. This would have been a nice enough hotel if they solved their basic infrastructure issues. In most of the world, lodging is not deemed habitable without hot water. If this was a budget hotel or hostel, I would have been more understanding of the rustic conditions. For $300 / night and a hotel trying to offer a luxurious setting, this really is not acceptable.
Grzegorz，7 晚行程
Hotels.com真实住客点评

10/10 绝佳

Amazing room and staff, very friendly
maxime，5 晚行程
Hotels.com真实住客点评

8/10 很好

Cute design. Boho chic. Good food but expensive. A few things to be aware of: - Pre-registration / check-in: A lengthy registration acknowledgement form is required prior to arrival. Lots of rules! - Check-in: The hotel sent a QR code which we had assumed was for parking. It was not. It was actually to get into the hotel and you have to click a certain button to be able to use it. Hence just getting access the first day was hard. -Parking: There is no signage and the gate is locked at all times. You have to ask the hotel any time you want to use your vehicle and there were restrictions on hours. - Service times: They don't have staff on site at all times so you have to check in prior to 6pm and you have to make reservations 24 hours in advance to use the gym or rooftop hot tubs. - Infinity Pool / Rooftop: were beautiful and somewhere you'd want to have a drink or food but they don't serve any and you're not allowed to bring anything up there. - Filtered water: Only housekeeping offers this and you get 2 medium sized refillable bottles a day. The reception will not support any extra refill requests. - Smell: We stayed in a ground floor beach front unit and sometime smelled a faint scent of sewage in our room. This might be a plumbing issue and seemed to occur at other places along the strip as well so probably a common issue for many hotels there. -Service fee: Missed it when we booked but they charged 7% on top of our hotels.com rate. This is not standard there
Erin，3 晚行程
Hotels.com真实住客点评

6/10 好

To begin with, the hotel staff was friendly, helpful, and housekeeping was very good. What felt unnecessarily complicated was that most requests had to go through WhatsApp and only during limited hours. This made simple things difficult, such as getting fresh towels for the pool or the beach. The same applied to access to the gym. Bike rental was also unclear. The company the hotel collaborates with never showed up, although there are alternatives available directly on the beach. The same issue occurred with airport transportation. The transfer arrived late, which caused stress on the way to the airport. Unfortunately, Tulum seems to have seen its best days. Many hotels are closed, restaurants are deserted, and there is a lot of trash on the beach and along the jungle edge. Despite the eco-friendly branding, many hotels and restaurants rely on diesel generators for electricity. Taxis are extremely expensive and the drivers are unfriendly. A short trip along the beach can cost up to 500 pesos at tourist prices.
Marcus，7 晚行程
Hotels.com真实住客点评

4/10 尚可

A very strange “luxury” boutique hotel experience. The room we eventually stayed in was beautiful, with ocean views and the sound of waves at night—but getting there was chaotic. We arrived around 7pm and were told via WhatsApp there would be no front desk staff and our key would be in the room. They initially didn’t tell us which room, then changed it from 5 to 6, and sent QR codes to access barriers and doors. The hotel was hard to find: no signage, no clear parking, and a dark street. After driving past several times, a waiter helped us but left us at an unmarked gate that turned out to be the car park. Not a great first impression. Room 6 was meant to be a beachside suite with ocean views, but it was on the ground floor with overgrown vegetation blocking the view, no furniture, and a covered hot tub we hadn’t requested. With no staff on site, we had to message repeatedly via WhatsApp to move rooms. After a long day of travel from the UK, the first night was very frustrating. The next morning, the room and view were stunning. However, there was no information about the hotel, no explanation of facilities, and no in-room guide—an online info pack would be essential if staff leave after 6pm. Breakfast was tasty, but I had to send back toast due to visible mould. The grounds are beautiful, the beach lounges great, and the gym was excellent—a real highlight. Thanks to Griselda, the cleaner. A disappointing hotel overall, looks around there are many better for less money.
Tom，3 晚行程
Hotels.com真实住客点评

4/10 尚可

Very unfriendly staff at reception: we arrived after 6pm and received a Whatsapp at 4pm (we were on a flgiht) with a QR code to enter the building and no indications where we could find our rooms' keys. The reception hours are vague to say the least. Reception is sometimes not present until 11.30am or after 5pm. The entrance after 6pm is from a very dark narrow corridor which is clearly meant to be a side entrance for workers, rather than guests. The driver that reception suggested for trips into town charged 33% more than regular taxis and was never on time, in the 10 days we were in Tulum. The food on the beach took 3 hours to arrive on january 1st: we ordered at 1pm and got food at 4pm and received no excuses nor discount. The bars at the roof terrace swimming pool were not open and we were told we could not take our own food/drinks - then, what's the point of having a roof terrace with a pool? The location is good (although the two side properties are abandoned), the rooms are large and well cleaned; the rest is not worth the money. Much better choices in Tulum in this price range. We paid 5-star prices for a 3-star hotel. One last thing: the suite with its own pool is a trap. The main window is on the main street and there's a lot of noise in that room. And the water in the pool cannot be heated. Only cold water.
Mariafrancesca，9 晚家庭旅行
Hotels.com真实住客点评

6/10 好

Kamila，3 晚行程
Expedia真实住客点评

6/10 好

Das Zimmer war sauber. Es war aber sehr dunkel und hatte keinen Balkon wie auf den Bilder
Andy，7 晚行程
Hotels.com真实住客点评

10/10 绝佳

Alicia Alvarez，4 晚行程
Expedia真实住客点评

6/10 好

Josephine A，4 晚行程
Expedia真实住客点评

8/10 很好

Great location and an amazing room perfectly situated on the beach and close to music events, restaurants, and bars. As with many boutique hotels, there isn’t a 24/7 front desk or concierge (hours are 10am–6pm). That said, the food and views were beautiful.
Sara Dalid，3 晚行程
Expedia真实住客点评

2/10 很差

EARL，2 晚行程
Expedia真实住客点评

10/10 绝佳

Sunset by rooftop hotub
Sunset on the roof - bring your own champagne
Sea front room view at night
Rooftop view at night
Yakir，3 晚行程
Hotels.com真实住客点评