Honestly, I expect more from a 5 star hotel, especially when comparing to those overseas. I’ve stayed here a few times, but I think this was probably my last.
Everything is ok and the location is amazing, but the staff aren’t super friendly and don’t really go above and beyond as to the level of a 5 star hotel.
We arrived quite early for our booking, so understandably our room wasnt ready. However, they said they’d call us when our room was ready and never did. Just a simple thing like that is quite valued.
Also, my gold status wasn’t recognised, which was partly why I picked this hotel.
I think you can do better for value for money. I think that the standard has slipped quite a lot here sadly! I feel that guests here are more like numbers and it’s not very personal.