Check-in was rough. The kiosks weren't working and only one desk was open to handle a crowd of arriving guests. The staff working it were helpful, but it was a mess.
The room was a letdown: old, worn furniture, scuffed walls that need repainting, and an extremely small shower. The room itself is also extremely small. The bed fills most of the space and walking through is a challenge.
Location is good, but skip the attached restaurant. It wasn't clean and was clearly understaffed.
I won't be booking again. There are much better hotels nearby at comparable prices.
Wesley
Wesley,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 21 日
I enjoyed the access to free coffee and water. Room was simple and efficient, exactly what I needed. Check in was quick.
Donald
Donald,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 4 月 20 日
The property itself is beautiful. The hotel is very nice and the amenities are what attracted me initially. The person working at the front desk on my night stay was very rude not hospitable at all, unfriendly wasn't inviting. She rushed us not allowing us to enjoy the whole experience. Because we have never been to that hotel we asked what floor our room was. She seemed annoyed asked her about any of the amenities she either ignored us or again was annoyed didn't inform us of using the key card for the elevator which we figured out on our own it was just a bad experience. She was not friendly. She should not be working in the front with guests. When you have a bad experience like that, it just removes the warm and relaxing feeling you should have when you're a guest visiting the area.
Crystal
Crystal,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 20 日
Nice hotel. Close to the baseball game.
Robin
Robin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 19 日
Good restaurant decent menu and prices. Public coffee/espresso maker in the lobby.
Naama
Naama,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 4 月 15 日
The place is nice but I have 2 mayor complaints that prevent me from staying there again.
First parking. It’s non existent and did this is downtown. And you’ll have to pay 45 for valet or 28 park yourself 2 blocks away.
They should include that on description of hotel.
Second and worst, noise, lots of noise in the room. Think when someone flushes and the tank fills up there’s a noise of water going thru pipes every 2-3 minutes it’s loud and it was on all day and night it prevented me and my family from sleeping all night. It’s super annoying so if you want a peaceful room stay elsewhere
Alejandro
Alejandro,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 13 日
Good hotel enjoyed our stay
Keon
Keon,3 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 4 月 12 日
Booked for a queen size room, and it felt like a full size. Bed was decent in terms of comfort. Room size and bathroom size was on the small size. Could have been a little bigger for 2 people. More tolerable for maybe just one person. Breakfast was not the best. There was no clarity on the fact that when you add breakfast to the reservation, there’s a different menu provided. It was a self seated bistro. There were 2 servers walking around and tending the bar, and the server my partner and I got was not very attentive. We noticed the other server had to make sure she attended to us and got our orders. We asked to not have certain things to our order and it was completely disregarded and not checked back with to make sure everything was correct. She dropped off our food and stayed away from us until we flagged her down. Besides our breakfast experience, everything else was great. Also want to complement the valet staff on doing great on hospitality and taking care of my vehicle.
Jazzmine
Jazzmine,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 12 日
Clean
Ruben
Ruben,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 10 日
nice room. friendly staff
Kortney
Kortney,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 6 日
Great location for our trip to see an Astros game. Plenty of options to eat/drink in the very close area. Everything about the room was wonderful. Front desk staff was engaging and awesome. Thanks for a great stay.
Daniel
Daniel,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2026 年 4 月 5 日
Staff was dismissive to my fiancée at check in, he didn’t like that but everyone I encountered was friendly.
Pet friendly but NO places for a dog to go the bathroom. Lots of homeless people around with drugs and many areas that smelled terrible with dumpsters.
Cori
Cori,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2026 年 4 月 5 日
Positves:
1. DAYTIME front desk staff was professional.
2. The historical ambience was amazing.
3. The hotel restaurant was reasonably priced with friendly wait staff
Negatives:
1. Suites are $250/per night but in very poor condition. My room smelled of BO.
2. The door to the AC unit on the ceiling was open and leaking (obviously no ac was working)
3. Maintenance staff is unprofessional and rude to say the least. They tried to blame me for the broken AC (keep in mind im 5'3 and even the maintenance man had to use a ladder to access the unit.)
4. Granted we were upgraded to a penthouse sweet (clock it fingers) However, the TVs were broken
5. The following day after eating our wonderful breakfast, we go back to our room to pack and our door was slightly ajar to which prompted me to now have check the enire place to make sure nothing was stolen
I wish I could say my easter weekend was wonderful but honestly 😪 it was HOT HECTIC and ANNOYING.... I wish i could get my money back...
Amexes
Amexes,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 4 月 5 日
Hatte ein altes zimmer. Kein safe. Kein Kühlschrank. Kein 4 sterne standard. Ice bucket war eine Papiertüte, welche man in untergeschoss holen musste (wenn man das wusste) und kübel rinnt in 2h durch in der logik.
Zimmer war eher klein und unwirtlich. Es war alles ok aber ich würde es nicht empfehlen.
Thomas
Thomas,5 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 4 月 5 日
Dirty rooms, horrible elevators, and the although some of the staff was
Rhonda
Rhonda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 3 日
Great hotel in a perfect location (walking distance to both the Toyota Center and Astro's Stadium). Room was very comfortable, and the 24 hour free coffee and water were a nice extra!
Joseph
Joseph,3 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 3 日
Kurt and Lisa
Kurt and Lisa,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 3 日
jason
jason,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 4 月 1 日
No free bfast. No frills. Price for location- awesome in comparison to others near astros ballpark.