The entry and exit doors of the hotel should be evaluated, as there is a noticeable delay in their operation. Additionally, the room doors appear to require replacement, as they close loudly and caused repeated disturbances during the night.
The front desk staff and valet drivers provided exceptional, world-class service and were a highlight of the stay. However, the restaurant staff would benefit from additional customer service training to enhance the overall guest experience.
The property overall feels somewhat tight in terms of space and layout. There were also minor cleanliness concerns, particularly in the hallways, which could benefit from more consistent upkeep.
On a positive note, the hotel maintained a pleasant and welcoming scent throughout.