I have been staying here for many years and it’s so sad to see it going downhill, the building is beautiful, grounds stunning, spa and gym very good, but the quality is slipping so much, the restaurant atmosphere is tense and unwelcoming, rooms so cold even though the small electric panel radiator is on full, bathroom no heading at all even though switched on no power
This place is livery and so much potential, the staff need energy and confidence from management you can see they are young and nervous, confidence comes from the top
Heat the rooms, I know it’s expensive but comfort is key to a good stay
I paid for a suit, it was the same room I have stayed in so many times before, very basic
Don’t spend more money on EV chargers spend it on heating and training, the place deserves it