2/10 很差
2026 年 4 月 13 日
Where do I start. Received a call the day before arriving at the hotel to let me know the room I picked for our stay on this site hasn’t been available for a year due to a pipe burst. I was given a choice of two lesser rooms or if I didn’t like that I could cancel. The front desk had great attitude about this when expressing my concern over the reason I wanted the suite I picked. There was no compensation for downgrading me to a reg room from a suite. The room smelled like urine and was very musty. We had two towels in the room for 4 of us. We asked several employees to bring us up more towel, as well as the front desk who told us they didnt have any clean towels and that he would bring some to for us when they get cleaned which never happened. We had to physically go down on our last night there to ask yet again. During our stay, the toilet was horrible to use and overflowed twice, never had the towels she used replaced, nor did any housekeeper come into our room to clean the entire time we stayed there, three nights 4 days. The site also states they have a hot tub which is the sole reason I picked this hotel and was told they haven’t had one for 5years. Thoroughly disappointed in this Wyndham hotel. Do not stay here.
Karen
Karen，3 晚结伴旅行
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