We booked the hotel as advertised as a safe place for LGBT+ people, however neither me or my boyfriend felt this we where harassed while we were in one of the shared bathrooms on a different floor to our room as one of the toilets on our floor wasn’t working, I felt very unsafe, as well as this I had to hold the door to the toilet shut as there was no working lock on the door. When we were coming back into the hotel there was a crowd of drunk people standing in the doorway which also made us feel uncomfortable and unsafe. All of the showers near our room were unclean and disgusting there was mould, the floors weren’t clean neither were the mirrors on the back of the door, there were cracks in the ceiling, the shower bases where also disgusting. The room its self was nothing like the photos we saw when we booked, the room was small had no amenities like a kettle or hairdryer. There was a bottle of water there which didn’t have a lid on and looked like it had been sat there for weeks. There was gum stuck on the floor of the room there was mould on the window in the room, it was also dusty especially at the radiator.There was also a screw loose on our door handle which wasn’t great it shows the upkeep of the room isn’t really there. When we went to the one working toilet on our floor that we could get access to in the morning before we left it was absolutely disgusting rubbish everywhere and just unclean. The staff as well weren’t very attentive at all. Overall very disappointed
