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蓬塔卡纳守护神大酒店全包度假村及水疗中心

5.0 星住宿

Grand Palladium Punta Cana Resort & Spa - All Inclusive

全包住宿，设有全套 SPA 服务，可直达会议中心，邻近Cortecito Beach (科尔特西托海滩)

选择日期以查看价格

蓬塔卡纳守护神大酒店全包度假村及水疗中心设有私人海滩，您可以在海滩上享受海滩遮阳伞、排球和日光浴躺椅等设施服务，而且步行前往Cortecito Beach (科尔特西托海滩)只需 5 分钟。酒店的 5 个室外游泳池带给每个人无尽的快乐；有兴趣的客人还可以到 SPA 享受深层组织按摩、芳香疗法和水疗法。酒店有 7 间餐厅，其中的Portofino主打意大利菜，供应晚餐。这家豪华住宿的其他特色包括 2 间海滩酒吧、娱乐场和免费儿童俱乐部。旅客喜欢住宿的员工和酒吧。
VIP Access

点评

7.8/10
不错

热门服务设施

  • 游泳池
  • SPA
  • 免费停车
  • 免费 Wi-Fi
  • 餐厅
  • 空调

主要服务设施 (12)

  • 每日客房清洁服务
  • 位于私家海滩
  • 娱乐场
  • 7 间餐厅和 2 间海滩酒吧
  • 3 间池畔酒吧和 3 间酒吧/酒廊
  • 6 间泳池酒吧
  • 全套 SPA 服务
  • 5 个室外游泳池
  • 免费儿童俱乐部
  • 免费儿童看护（专人看管）
  • 健身俱乐部
  • 桑拿

居家般享受 (6)

  • 保姆服务（收费）
  • 儿童游泳池
  • 免费儿童俱乐部
  • 店内游乐场
  • 私人浴室
  • 私人热水浴缸

客房选择

可用的客房筛选条件
显示 12 种房型中的 12 种

显示Deluxe Garden View的所有照片

客房景观

Deluxe Garden View

8.8 分，满分 10 分
优秀
(65 条点评)
  • 花园景观
  • 35 平方米
  • 1 间卧室
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床或 2 张双人床

显示Junior Suite Garden View的所有照片

高档床上用品、记忆海绵床垫、迷你吧（备有免费物品）、客房内保险箱

Junior Suite Garden View

8.0 分，满分 10 分
非常棒
(38 条点评)
  • 花园景观
  • 42 平方米
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床和 1 张双人沙发床或 2 张双人床和 1 张双人沙发床

显示Deluxe Garden View Single Use的所有照片

客房景观

Deluxe Garden View Single Use

8.2 分，满分 10 分
非常棒
(26 条点评)
  • 花园景观
  • 35 平方米
  • 1 间卧室
  • 可容纳 1 人（按实际入住人数收费）
  • 1 张特大床

显示Loft Suite Garden View的所有照片

高档床上用品、记忆海绵床垫、迷你吧（备有免费物品）、客房内保险箱

Loft Suite Garden View

8.4 分，满分 10 分
非常棒
(24 条点评)
  • 花园景观
  • 60 平方米
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床和 1 张双人沙发床或 2 张大床和 1 张双人沙发床

显示Deluxe Poolside的所有照片

高档床上用品、记忆海绵床垫、迷你吧（备有免费物品）、客房内保险箱

Deluxe Poolside

8.2 分，满分 10 分
非常棒
(64 条点评)
  • 花园景观
  • 35 平方米
  • 1 间卧室
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床或 2 张双人床

显示Junior Suite Poolside的所有照片

高档床上用品、记忆海绵床垫、迷你吧（备有免费物品）、客房内保险箱

Junior Suite Poolside

8.2 分，满分 10 分
非常棒
(28 条点评)
  • 花园景观
  • 42 平方米
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床和 1 张单人沙发床或 2 张双人床和 1 张单人沙发床

显示Junior Suite Pool Access的所有照片

高档床上用品、记忆海绵床垫、迷你吧（备有免费物品）、客房内保险箱

Junior Suite Pool Access

10.0 分，满分 10 分
绝佳
(7 条点评)
  • 42 平方米
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床和 1 张双人沙发床

显示Deluxe Poolside Single Use的所有照片

高档床上用品、记忆海绵床垫、迷你吧（备有免费物品）、客房内保险箱

Deluxe Poolside Single Use

  • 1 间卧室
  • 可容纳 1 人（按实际入住人数收费）
  • 1 张特大床或 2 张双人床

显示Junior Suite Garden View Single Use的所有照片

高档床上用品、记忆海绵床垫、迷你吧（备有免费物品）、客房内保险箱

Junior Suite Garden View Single Use

  • 1 间卧室
  • 可容纳 1 人（按实际入住人数收费）
  • 1 张特大床和 1 张双人沙发床或 2 张双人床和 1 张双人沙发床

显示Junior Suite Pool Access Single Use的所有照片

高档床上用品、记忆海绵床垫、迷你吧（备有免费物品）、客房内保险箱

Junior Suite Pool Access Single Use

  • 1 间卧室
  • 可容纳 1 人（按实际入住人数收费）
  • 1 张特大床和 1 张双人沙发床

显示Junior Suite Poolside Single Use的所有照片

高档床上用品、记忆海绵床垫、迷你吧（备有免费物品）、客房内保险箱

Junior Suite Poolside Single Use

  • 1 间卧室
  • 可容纳 1 人（按实际入住人数收费）
  • 1 张特大床和 1 张单人沙发床或 2 张双人床和 1 张单人沙发床

显示Loft Suite Garden View Single Use的所有照片

高档床上用品、记忆海绵床垫、迷你吧（备有免费物品）、客房内保险箱

Loft Suite Garden View Single Use

  • 1 间卧室
  • 可容纳 1 人（按实际入住人数收费）
  • 1 张特大床和 1 张双人沙发床或 2 张大床和 1 张双人沙发床

同类型住宿

3 室外游泳池，池畔遮阳伞，日光浴躺椅
大巴瓦罗公主 - 全包式
巴瓦罗
  • 游泳池
  • 免费早餐
  • SPA
  • 免费停车
8.2 分，总分 10，很好，3,957 条点评
新价格 CNY1,345
总价 CNY1,722
含税款和其他费用
5 月 4 日 - 5 月 5 日
大巴瓦罗公主 - 全包式
对比同类住宿
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街区简介

地图
Playa Bávaro, El Cortecito, Punta Cana, La Altagracia, 23000

附近有什么？

  • Cortecito Beach (科尔特西托海滩) - 步行 4 分钟 - 0.4 公里
  • 阿瓦隆公主赌场 - 步行 19 分钟 - 1.6 公里
  • 阿洛玛斯博物馆 - 车程 8 分钟 - 3.6 公里
  • Arena Gorda Beach (阿里纳戈尔达海滩) - 车程 17 分钟 - 9.2 公里
  • 巴瓦罗海滩 - 车程 24 分钟 - 9.3 公里

周边介绍

  • 蓬塔卡纳国际机场 (PUJ) - 32 分钟车程；24.2 公里/15 英里

餐厅

  • ‪Las Caracolas - ‬步行 8 分钟
  • ‪Helios Restaurante - ‬步行 7 分钟
  • ‪Las Torres Restaurant - ‬步行 4 分钟
  • ‪Restaurante La Catedral - ‬步行 6 分钟
  • ‪El Behique - ‬步行 1 分钟

住宿简介

蓬塔卡纳守护神大酒店全包度假村及水疗中心

蓬塔卡纳守护神大酒店全包度假村及水疗中心设有私人海滩，您可以在海滩上享受海滩遮阳伞、排球和日光浴躺椅等设施服务，而且步行前往Cortecito Beach (科尔特西托海滩)只需 5 分钟。酒店的 5 个室外游泳池带给每个人无尽的快乐；有兴趣的客人还可以到 SPA 享受深层组织按摩、芳香疗法和水疗法。酒店有 7 间餐厅，其中的Portofino主打意大利菜，供应晚餐。这家豪华住宿的其他特色包括 2 间海滩酒吧、娱乐场和免费儿童俱乐部。旅客喜欢住宿的员工和酒吧。

全包

此住宿是全包住宿。房价包含住宿内的餐饮费用（可能会有部分限制）。

小费和税款

小费已包含在内，住客可自愿多付小费。

餐饮

包括所有自助餐、照单点餐、小吃和饮料
客房内迷你吧（提供各种酒水）

活动和设施/设备

包括所有非机动水上运动。

水上活动

划皮艇
帆板运动

陆上活动

健身设施
迷你高尔夫
足球
网球
排球

课程/训练班/游戏

有氧健身
水上健身

娱乐活动

店内娱乐和活动
使用店内俱乐部
店内现场表演
主题派对

住宿一览

DONE

酒店规模

    • 582 间全包式住宿客房
    • 楼高 2 层
DONE

到达/离开

    • 开始办理入住：15:00；停止办理入住：00:00
    • 提供无接触办理入住服务
    • 提供快速退房服务
    • 办理入住年龄不小于：18
    • 退房时间为 12:00
    • 延时退房，视供应情况而定
DONE

特别入住说明

    • 前台工作人员将在住客到店时接待
    • 住宿提供的信息可以使用自动翻译工具进行翻译
DONE

入住要求

    • 需要信用卡、借记卡或现金押金，以支付杂费
    • 可能需要政府颁发的带有照片的证件
    • 办理入住的客人须年满 18 岁
DONE

儿童

    • 托儿服务*
    • 免费儿童看护（专人看管）
    • 免费儿童俱乐部
DONE

宠物

    • 恕不允许携带宠物
WIFI

网络

    • 公共区域提供免费无线上网接入
    • 房间内提供免费无线上网接入
LOCAL_PARKING

停车场

    • 免费 住宿内自助停车场
    • 住宿内停车位有限
DONE

其他信息

    • 指定吸烟区

住宿服务设施

餐饮

  • 7 间餐厅
  • 3 间酒吧/酒廊
  • 2 间海滩酒吧
  • 3 间池畔酒吧
  • 6 间泳池酒吧
  • 24 小时客房送餐服务
  • 小吃吧/熟食店

带儿童同行

  • 免费儿童俱乐部
  • 儿童游泳池
  • 迷你高尔夫
  • 游乐场
  • 免费儿童看护/活动（专人看管）
  • 儿童游戏
  • 现场救生员

游玩项目

  • 私人海滩
  • 网球
  • 普拉提课程
  • 瑜珈课程
  • 沙滩排球
  • 篮球
  • 迷你高尔夫
  • 划皮艇
  • 帆船运动
  • 漂流
  • 水肺潜水
  • 帆板运动
  • 晚间表演
  • 卡拉 OK
  • 购物
  • 附近有高尔夫活动
  • 附近有徒步/骑行活动
  • 附近有浮潜活动

远程办公

  • 商务中心
  • 7 间会议室
  • 机房
  • 会议中心（面积为 56 平方米）

服务

  • 24 小时前台服务
  • 礼宾服务
  • 旅游/票务服务
  • 干洗/洗衣服务
  • 美发沙龙
  • 行李储存室
  • 婚庆服务
  • 会说多种语言的服务员
  • 行李员/门卫
  • 沙滩椅
  • 沙滩毛巾
  • 海滩遮阳伞
  • 泳池躺椅
  • 池畔遮阳伞
  • 水上运动装备

服务设施

  • 15 座楼/塔楼
  • 建成于 1992
  • ATM/银行服务
  • 前台保管箱
  • 花园
  • 露台
  • 健身俱乐部
  • 5 个室外游泳池
  • 娱乐场
  • 全套 SPA 服务
  • 8 张娱乐场游戏桌
  • 8 台老虎机
  • 娱乐场贵宾室
  • 桑拿房
  • 按摩/护理室
  • 蒸汽浴室
  • 宴会厅
  • 接待大厅
  • 户外娱乐区

无障碍设施

  • 轮椅无障碍服务台
  • 轮椅无障碍商务中心
  • 轮椅无障碍餐厅
  • 轮椅无障碍酒廊

客房服务设施

娱乐消遣

  • 50 英寸平板电视
  • 有线电视频道

居家般舒适

  • 恒温控制空调
  • 免费迷你吧物品
  • 咖啡机/沏茶壶
  • 浴袍和拖鞋
  • 熨斗/熨衣板

安心入睡

  • 遮光窗帘
  • 隔音客房
  • 高档床上用品
  • 记忆海绵

珍奢享受

  • 室内私人热水浴缸
  • 配备家具的阳台
  • 独立的起居区

清洁梳洗

  • 私人浴室
  • 按摩浴缸
  • 淋浴/盆浴组合
  • 免费洗浴用品
  • 吹风机
  • 毛巾
  • 牙刷和牙膏
  • 卫生纸

办公通讯

  • 书桌
  • 免费 WiFi
  • 电话

餐饮

  • 免费瓶装水

其他

  • 每日客房清洁服务
  • 客房内设有可存放笔记本电脑的保险箱

特色

SPA

Zentropia有 12 间护理室，包括情侣室。服务包括深层组织按摩、热石按摩、运动按摩和面部护理。提供各种护理疗法，包括芳香疗法、水疗法和脚底按摩。该 SPA 提供泥浴、桑拿、热水浴缸、湿蒸房和土耳其浴。

SPA 设施每天开放。18 岁以下的住客不允许进入 SPA 场所。

用餐

Portofino - 此主题餐厅主营意大利菜，仅供应晚餐。
El Dorado Steak House - 此主题餐厅主营中国菜，仅供应晚餐。每天营业
Bhogali - 此主题餐厅擅长于墨西哥菜，仅供应晚餐。每天营业
Sumptuori - 此主题餐厅擅长于烤肉，仅供应晚餐。每天营业
Behique - 此自助餐厅擅长于国际美食，供应早餐和晚餐。每天营业

奖项与背景

生态认证住宿
此住宿参与了EarthCheck，该计划可衡量住宿对以下一个或多个方面的影响：环境、社区、文化遗产及当地经济。

费用和政策

其他项目

  • 可安排延迟退房，额外收费（视供应情况而定）

儿童及加床

  • 可提供房内儿童看护服务，需另付费

游泳池、水疗和健身房（如适用）

  • SPA的收费为每人每天 USD 50
  • 18 岁以下的住客不允许进入 SPA 场所
  • 按摩服务和SPA 护理需要预约，请在到达之前通过预订确认邮件上的电话号码联系住宿接待方以作安排

政策

此住宿拥有阳台、庭院、露台等户外空间，可能不适合儿童入住。如果您有顾虑，我们建议您在到店前联系住宿接待方，以确认他们是否可以为您安排合适的客房。
只有经过登记的住客才可进入客房。
某些设施可能有限制，旅客可以使用预订确认信息上的联系方式向住宿方查询详情。
这家住宿不设电梯。
店内配备灭火器、烟雾报警器和保安系统，客人可安心入住。
该住宿接待方接受信用卡付款。恕不接受现金。
可使用信用卡：Visa、万事达、美国运通
请注意，文化规范和住客政策可能因国家/地区和住宿而有所不同。列出的政策均由住宿接待方提供。
客房送餐服务另外收费。

别称

Grand Palladium Punta Cana
Grand Palladium Punta Cana Resort All Inclusive
Palladium All Inclusive
Palladium Resort
Punta Cana Grand Palladium
Grand Palladium Punta Cana All Inclusive
Grand Palladium Punta Cana Resort And Spa
Grand Palladium Punta Cana Resort Spa
Grand Palladium Punta Cana Resort Spa All Inclusive
Pallaum Punta Cana Inclusive

常见问题

可以免费取消我在蓬塔卡纳守护神大酒店全包度假村及水疗中心的预订并获得全额退款吗？

是的，蓬塔卡纳守护神大酒店全包度假村及水疗中心在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

蓬塔卡纳守护神大酒店全包度假村及水疗中心有游泳池吗？

是的，有5 个室外游泳池和儿童游泳池。

蓬塔卡纳守护神大酒店全包度假村及水疗中心是否允许携带宠物入住？

很抱歉，不允许携带宠物。

蓬塔卡纳守护神大酒店全包度假村及水疗中心是否有停车场？

是的，自助停车免费。停车位数量有限。

何时可在蓬塔卡纳守护神大酒店全包度假村及水疗中心办理入住和退房？

开始办理入住：15:00；停止办理入住：00:00。退房时间为 12:00。延迟退房需要支付一定数额的费用（视客房供应情况而定）。提供快速退房和无接触办理入住服务。

蓬塔卡纳守护神大酒店全包度假村及水疗中心是否有内部娱乐场？

是的，娱乐场面积达 139 平方米/1500 平方英尺，有 8 台老虎机和 8 张娱乐场游戏桌可供消遣。

在蓬塔卡纳守护神大酒店全包度假村及水疗中心及其附近有什么游览观光项目？

现场活动包括​划皮艇、漂流和帆船运动，您可以畅享其中，还可以在现场的网球场锻炼提升您的球技。现场娱乐活动包括篮球、普拉提和排球。您可尽情享受 SPA 水疗，还有 5 个室外游泳池供您游泳。蓬塔卡纳守护神大酒店全包度假村及水疗中心也拥有6 间泳池酒吧、3 间池畔酒吧和娱乐场，以及私人海滩、桑拿房和蒸汽浴室。

蓬塔卡纳守护神大酒店全包度假村及水疗中心店内或附近是否有餐厅？

是的，有 7 家店内餐厅，提供意大利菜。

蓬塔卡纳守护神大酒店全包度假村及水疗中心拥有配备私人热水浴缸的客房吗？

是的，每间房间拥有室内私人热水浴缸和按摩浴缸浴缸。

蓬塔卡纳守护神大酒店全包度假村及水疗中心配备任何户外私人空间吗?

是的，每间房间都有配备家具的阳台。

蓬塔卡纳守护神大酒店全包度假村及水疗中心周边区域环境如何？

蓬塔卡纳守护神大酒店全包度假村及水疗中心位于巴瓦罗，只需3 分钟步行可至Cortecito Beach (科尔特西托海滩)。

点评

关于蓬塔卡纳守护神大酒店全包度假村及水疗中心的点评

7.8

好

8.6

清洁度

8.2

服务设施

8.2

员工和服务

8.2

住宿条件和设施

点评

10/10 绝佳

The room did not overlook the beach but it was very clean and spacious
MICHAEL，3 晚家庭旅行
Hotels.com真实住客点评

10/10 绝佳

Stuff super helpful
Lukasz，3 晚行程
Hotels.com真实住客点评

10/10 绝佳

José Luiz，4 晚行程
Hotels.com真实住客点评

2/10 很差

Wife broke her leg at the pool by slipping on tiles around the pool, still in a cast and will need to relearn how to walk according to the Doctor!!
Robert，9 晚行程
Expedia真实住客点评

6/10 好

Fiquei na parte teoricamente nova, Familly Selection. Funcionários prestativos e simpáticos, mas muito lentos e sem iniciativa. Só tive limpeza do quarto 1 vez pq precisei trocar e dois dias solicitei e não apareceram. Quartos antigos, mal cuidados, cheirando a mofo, tomadas caindo e sem funcionar. Não tem geladeiras extras para que hóspedes se sirvam, nem postos de retirada de comida ao longo do dia. Pontos só de pizza e fritas, mas que abrem muito tarde e servem comida fria, Piscinas TODAS com água congelantes! Parte mais antiga do hotel, como o Punta Cana e o Palace parecem funcionar melhor. Foi caro e decepcionante!
Mariluce，7 晚家庭旅行
Hotels.com真实住客点评

10/10 绝佳

Bruno，7 晚行程
Hotels.com真实住客点评

8/10 很好

Nossa estadia no Grand Palladium Punta Cana foi, no geral, uma boa experiência, com pontos positivos relevantes e alguns aspectos que poderiam ser melhorados, especialmente considerando o valor da diária e o período de Réveillon. Pontos positivos Recebemos um upgrade de quarto logo na chegada, o que foi uma ótima surpresa e melhorou bastante a experiência inicial. O valor pago na reserva para o período de Réveillon foi competitivo em comparação com outros resorts da região. Estrutura do resort é boa, com áreas amplas e bem cuidadas. Pontos de melhoria O frigobar do quarto é bastante limitado. Contava apenas com cerveja, água e refrigerante. Não havia snacks nem outras bebidas alcoólicas. Por ser Réveillon, esperávamos ao menos um champanhe ou algo especial, o que não aconteceu. Tanto na área da praia quanto dentro do resort há muitos vendedores abordando os hóspedes, principalmente oferecendo passeios. A insistência é constante e acaba sendo bem incômoda. Considerando o alto valor pago pela hospedagem, isso impacta negativamente a sensação de exclusividade e descanso. Na praia, há ambulantes circulando com animais amarrados, como araras e lagartos. É uma situação desconfortável de presenciar e prejudica a experiência. A questão das gorjetas é um ponto sensível. Muitos funcionários demonstram expectativa constante por gorjeta e, quando percebem que você não vai dar, o atendimento muda visivelmente.
Annelise，5 晚行程
Hotels.com真实住客点评

6/10 好

The physical resort is attractive and well maintained, but the guest experience fell short over a five‑night stay.Check‑in and communication Check‑in was very slow even with online check‑in done in advance, which set a bad first impression. The app was unreliable and not intuitive, and event schedules were often wrong or in the wrong location, with almost no proactive communication from staff.Dining and snacks No à la carte restaurants were available to reserve for the entire stay, and every day required begging Guest Services for a table while some guests were seated as walk‑ins, making the system feel arbitrary and unfair. Snack options were weak, especially after breakfast ends around 10:30 and after dinner, and some hot items, like eggs under heat lamps, were served cold.Staff and atmosphere Many staff members did not seem friendly and at times appeared annoyed, and limited English made resolving simple issues harder. Cleaning staff were loud in the morning, there was no music at the pools, and there were not enough pool chairs, which hurt the overall vacation vibe.Room design The bathroom layout offered very little privacy, which was uncomfortable when sharing a room.Overall, it is a nice‑looking property, but poor restaurant access, bad communication, and inconsistent service made the stay much more frustrating than a five‑day all‑inclusive vacation should be.
Aaron，5 晚家庭旅行
Expedia真实住客点评

6/10 好

We arrived at 12:45 pm and couldn’t check in early because housekeeping was still cleaning the room. They handed us bracelets for the buffet and told us to wait. We returned to the lobby at 3 pm, but the room wasn’t ready until 3:30. The bellboy escorted us, only to find staff still dealing with an “issue” and they promised we’d be let in soon. After a 15‑minute wait we were told we’d be moved to a different room. At check‑in I asked to reserve a table at a restaurant for the next day; the staff advises that since I booked with Expedia, Edwin, would be my concierge and would handle it, but I never heard from him—unlike other resorts that usually WhatsApp. Housekeeping only made the beds and changed towels; they didn’t sweep, mop, or wipe down counters daily. At the buffet I saw cooks and waitstaff arguing. The waitress/waiters were inattentive, often not offering water or drinks until we were done with our food. We had a sofa bed with no blanket; when I requested one I was given just a sheet. When I inquired about New Year’s Eve dining, I was told we’d have to use the buffet. No one mentioned that a reservation was required for the gala‑style buffet, and I only found out as a line was forming outside the buffet at 10 am that morning.
Susana De La，6 晚家庭旅行
Expedia真实住客点评

6/10 好

Room had water leaking.was fixed after we complained. It had glass walls in bathroom. Not apt for a family resort. Front desk did not wrist broken wrist tag. Too much discrimination amongst staff for budget resorts.
gaurav ramesh，6 晚家庭旅行
Expedia真实住客点评

10/10 绝佳

Unas vacaciones perfectas para la familia, el trato espectacular, definitivamente un lugar donde quieres estar y pasarla como te lo Mereces, 100% recomendado.
Shelines，5 晚家庭旅行
Expedia真实住客点评

6/10 好

Bar well stocked and pool clean. Rooms clean but bedding had a foul odor,staff didnt change bedding until i complained to house keeping.
Paula，7 晚行程
Expedia真实住客点评

2/10 很差

My recent trip to the Grand Palladium Palace Resort & Spa was hands down the worst vacation I have ever taken. From the moment we arrived, it was clear that the staff was not interested in making guests feel welcome or comfortable. The customer service was abysmal—85% staff members were consistently rude, unhelpful, and downright unpleasant. Instead of being greeted with warmth or hospitality. The staff’s attitude was far from professional; they seemed more interested in rushing us away than assisting us with any questions or concerns. On the first day, we had no clean washcloth, no pillowcase, and no sheets. Went to the front desk three different times before we received clean sheets and rags four hours later. The food was another major disappointment. It was consistently bland, poorly prepared. My husband got food poisoning. We only had the opportunity to try one restaurant within the resort ; fortunately, we had to eat at the buffet for all our meals. We were told all restaurants were fully booked and had no available reservations. Overall, the resort fell short of even the most basic expectations for customer service and comfort. It was a frustrating, disheartening experience that left us wishing we had chosen a different destination. I would not recommend this resort to anyone looking for a relaxing or enjoyable vacation. Save your money and time. there are far better options out there that genuinely value their guests and provide quality service.
Santrecia，3 晚家庭旅行
Expedia真实住客点评

10/10 绝佳

Dennis，7 晚行程
Hotels.com真实住客点评

2/10 很差

We arrived late in the evening on Thursday Dec 11. It took them an 1.5 to get us checked in. We dropped our items off to our room,then went to eat at the buffet. When we got back to our room it was extremely warm, our TV wasn't working in one of our bedrooms, as well as the mini bar. We contacted the front. An hr later they sent someone up to assist. They wasn't successful with anything. Friday morning we called back down bc we slept very uncomfortable, a s covered with sweat. We called back down to the front for assistance around 9a. They sent someone at 5pm. They still wasn't able to fix,the ac nor tv, and ended up having to switch the fridge out. Throughout the night we called and complained. Sat an Expedia agent arrived and switched our room at 3pm. The new room ac worked,but the room had a strong sewage smell that made us sick! Every restaurant we tried to make a reservation with said they were full, we walked to them to them thinking maybe someone canceled. Upon arrival they were completely empty with only five table being occupied. They finally got us in at the steak restaurant. When we were seated our table were covered with ants and were crawling on my daughter's arm! This vacation was a complete nightmare!!!!!!!!! I'm not stop with just this review, I'm taking this as high as possible!!
Jayvon，3 晚家庭旅行
Expedia真实住客点评

10/10 绝佳

Our stay was fantastic. All of our concerns were resolved expeditiously. Edwin is excellent. He checked on us and made sure we had everything we needed to enjoy our vacation. Carlos was also instrumental in making sure our room was changed to accomodate us. Our stay was great!
Gale，3 晚行程
Expedia真实住客点评

8/10 很好

Joseph，3 晚行程
Expedia真实住客点评

10/10 绝佳

Nuestra experiencia fue espectacular. Desde el staff de servicio, la comida, la habitación, todo fue excelente. Todo el personal muy atento. Y el Sr. Juan Jalpay nos brindó un servicio y atención de excelencia. Definitivamente disfrutamos mucho nuestra estadía y esperamos volver pronto. La comida muy excelente en todos los restaurantes y buffets.
Wanda，7 晚家庭旅行
Expedia真实住客点评

10/10 绝佳

Juan es muy bueno!
Paulo，4 晚行程
Expedia真实住客点评

8/10 很好

The Perfect, The good and The bad. Perfect - Cleanliness all around, Strong WIFI in the whole resort, Service was great. Good - good but limited entertainment, may be its due to off season(Nov, 2025); food quality was very good, but labels were all messed up, so be aware if you have specific dietary requirements; Bathrooms were clean but dated. Bad - The check in process was extremely slow. This needs improvement. it took us more than 1.5 hours to get us checked in to our rooms.
Chandan，4 晚家庭旅行
Expedia真实住客点评

8/10 很好

Rooms were clean. Staff was very kind. Food in restaurants was decent. Buffet, not bad. But not great. I did get sick from a buffet and had to miss my massage. :-( Otherwise great atmosphere. Felt safe. Would go here again.
Kimberly，4 晚结伴旅行
Expedia真实住客点评

8/10 很好

Rooms were very clean, cleaning staff was amazing. I liked the amenities.
Neerja，4 晚家庭旅行
Expedia真实住客点评

6/10 好

No, the staff tried to solve the problem, but it smelled of mold. I got my room moved but the smell was in all the rooms. The morning of checkout the bathroom ceiling started to fall in. My concierge service was top notch. The resort is old and was priced too high for the expensive we endured.
Tieshia，4 晚浪漫旅行
Expedia真实住客点评

10/10 绝佳

We had the best experience at Grand Palladium Punta Cana. Right from the moment we set foot on the property, Marina (manager of relationship services) met with us. Juan (check in at Punta Cana) was amazing. He made check in a breeze. Carlos (manager) from Bavaro coordinated our experience and made us feel at home. Juan and Marina made sure we had a great room, that we knew all the services the resort offered, assisted with a la carte bookings. We also did a dinner on the beach and they did such an amazing job putting this together. They were flexible when it was to rain on the night of our dinner. Hose Cruz (golf cart) drove us in the resort. He is amazing. Our child has food allergies. The chefs at eat restaurant came out to talk to us, including at the buffets. Chef Marvyn from Las Torres ran the breakfast buffet and he made sure the grills were cleaned prior to making my child’s crepes. Ruth from the pool bar is the best. She made the drinks perfectly. She was always pleasant, always remembered our drinks before we even ordered. Aris, Marian, Dani, and the woman from PoP did such a good job keeping the entertainment flowing. I loved the bachacha and the pool aerobics. We look forward to many more vacations at this resort. It was our second time back and it did not disappoint.
Manjini，7 晚家庭旅行
Expedia真实住客点评

10/10 绝佳

Starting off the checkin was very welcoming. They greeted us and it was nice. The rooms were spotless of course and very comfortable. Edwin checked us in with ease and made us feel right at home. The staff and the whole resort is 100%. I will for sure be back to visit.
Raquel，5 晚家庭旅行
Expedia真实住客点评