Room was fine, clean and tidy on arrival.
We didn’t visit the restaurant so can't comment on dinner/breakfast etc.
Bar was good with the usual drinks on offer, priced as you would expect for a hotel.
Staff were brilliant, polite, helpful, engaging and patient.
We arrived very early, staff were happy to securely store luggage for us until check-in (after we'd been to the rugby game at Villa Park).
Later on, the barman was very helpful and friendly with our two young children... being very patient while they took an age to decide what colour J2O they would like! 😄
Receptionist was genuinely interested in our rugby game the next morning... really nice, genuine staff.