I need to preface this with the fact that I have lived in playa del Carmen for several several years and have been traveling through Playa del Carmen for two decades. If you're looking for a family hotel, this isn't it. If you're looking for a quiet night sleep, book somewhere else, you are directly next to several clubs that stay open till 3-5am. I LOVE HOUSE music but I also would like to be able to sleep without my bed and the photos on the wall vibrating . I booked this trip to meet some friends and show off our new baby. We have been living out of the country for the last year. I specifically booked a bigger room with a private terrace to entertain a few friends for a few hours while everyone meets the baby. At check in I explained this to the concierge and he told me excellent and there were many common areas and a bar and restaurant available as well. When my father arrived to see his granddaughter the security stated right away that NO OUTSIDE VISITORS can enter our room..... WHAT THE WHAT?!?! This isn't some private all inclusive resort with incredible amenities. It's a hotel on 10th Street. I was then told that anyone who wanted to enter for a few hours had to pay $20 a person. Like a "day pass". Absolutely ruined our evening. There was space on the private terrace with a large table for 6. Why else would a one bedroom unit have a table for 6???? There are so many amazing properties in playa del Carmen. This isn't it. Dirty too I've got the pictures
David
David,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 18 日
The hotel bellman was super friendly & helpful!! What a great asset to this hotel! We used the rooftop pool & hot tub, both were nice & a good hot tub. Limited lawn chairs but more than usual & there was a big sitting area as well. I wish our room had a microwave. We had a jetted tub but the bathroom lacked privacy for having showers &.changing.
Christine
Christine,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 18 日
Everything was perfect !!! Look forward to returning again.
Emilie
Emilie,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 13 日
Clean room, great staff, but everything people say about the noise is right - the noise over the weekend is unbearable, at least in rooms facing the street. Bed could be more comfortable (way too soft), bit that's a personal preference.
That shouldn't take away from the overall score, though.
Saar
Saar,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 7 日
Si
Jorge Adrián
Jorge Adrián,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 5 日
Todo de maravilla gracias
Víctor Hugo
Víctor Hugo,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 3 日
건물 내부에 있는 중정의 큰 나무가 편안한 느낌을 주고, 숙소 위치가 좋았어요. 시끄럽다는 후기가 많아서 걱정했지만 전혀 시끄럽지 않았고, 편안하게 잘 쉬었습니다. 그리고 무료 주차공간이 제공되어 차량 렌트해서 여행할때 유용했습니다.
SOO YONG
SOO YONG,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2026 年 3 月 30 日
Room lovely and spacious but overlooking a building site. Front of house Staff were great, bar man very friendly, made great cocktails 🍸 The noise from the bars were actually overbearing and goes on until 4am. I am sure there is no reason for them to be that loud !! Pool area was good but again noisy from building work.
Jane
Jane,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 21 日
Daily breakfast was an added bonus, location was great easy access to the town , supportive staff, bookings for local trips through the hotel was appreciated, rooms are large and very comfortable, rooftop pool was great easy access. Highly recommend staying here.
Heather
Heather,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 7 日
Super schönes u. sauberes Stadthotel, ideale Lage! Sehr gepflegt und freundliches Personal. In der Nacht hört man die Musik von den Unterhaltungs-Lokale in der Nähe. Sehr unterhaltsam und lebhaft. Wenn man in den Ferien Aktion liebt, ideal. Ich bin jetzt schon 4 Jahre Gast und kenne jede Zimmer-Kategorie. Jedesmal positives Erlebnis.
Edgar
Edgar,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 7 日
Excellent accueil.
Chambre spacieuse, luxueuse et propre.
Jacuzzi sur la terrasse. 2 belles chambres avec salle de bain chacune.
Comme notre chambre (num 117) donnait sur la rue, on entendait les musiques des bars. Les chambres donnant sur la cour intérieure sont très calmes.
3 piscines et 2 jacuzzis en roof-top très agréables avec une vue sur Playa del Carmen.
Petit-déjeuner au restaurant à côté (Yum-Yum) varié et bon. Un ticket est à récupérer à la reception le matin même.
On a bénéficié de 15 € de réduction au bar (équivalent de 2 cocktails). Horaire du bar : 15h - 20h.
Nathalie
Nathalie,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 4 日
Boyd
Boyd,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 4 日
Petit-déjeuner varié.
Chambres spacieuses et bien entretenues.
Piscine et Jacuzzi sur les toits avec une vue sur Playa del Carmen.
Parking privé gratuit.
Nathalie
Nathalie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 3 日
Chambres spacieuses et bien entretenues.
Très bon accueil.
Petit-déjeuner varié au Yum-Yum.
Parking privé et gratuit.
Très bien situé.
Nathalie
Nathalie,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 2 日
Very convenient location, amazing restaurant attached called Yum Yum, close to fifth avenue but 10th ave is quieter walk with lots of amazing stops…would definitely return here
Brad
Brad,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 1 日
Customer service was excellent, beds comfortable. Although my expensive bikini was damaged from the rough material of the roof top pool though.
Shannon
Shannon,1 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 2 月 28 日
Worst hotel stay I have ever had.
I checked in expecting a comfortable stay, but the hotel is located directly next to a nightclub with extremely loud music. The noise made it completely impossible to sleep every night, lasting until around 5:00 AM.
This is not clearly disclosed in the hotel description, despite multiple previous reviews mentioning the same issue. I contacted the hotel during the night and again during the day, but they stated they could not help and refused to provide any written confirmation. As a result, I was forced to stay for all 5 nights, experiencing 5 sleepless nights.
If you are sensitive to noise or planning to sleep at night, I strongly recommend choosing another hotel.
I contacted Hotels.com multiple times during my stay to report the issue, but I did not receive effective assistance or a resolution while the problem was ongoing.
Henriette Austevoll
Henriette Austevoll,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 25 日
Jose
Jose,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 24 日
I had a beautiful time at the Antera! The hotel itself was stunning and the staff was friendly and attentive, making sure to accommodate anything I needed! I also loved the area the only thing I will say is the music is very loud at night because it’s right by 5th Ave. The pool and hot tub were nice, I really loved having a jacuzzi in my room! The restaurant downstairs Yum Yum was really good and I found a really nice Mexican cuisine restaurant Porfirio was really nice.
Imani
Imani,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 23 日
The room was well laid out with great appliances and cold air conditioning. Plenty of pillows and a comfortable bed
Mark
Mark,8 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 23 日
Camila
Camila,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 18 日
Rosanne
Rosanne,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 11 日
el hotel esta centrico pero muy tranquilo, pasillos amplios con buen interiorizado, la vista dentro del hotel es muy agradable, la recepción amplia y el personal amable, las habitaciones son amplias y bien equipadas, limpias con muy buena iluminación los muebles son modernos las camas muy confortables hay climatización y televisiónes grandes, los pasillos tienen vegetación muy agradable.