Hotels in Soto

"Poor meals choices. Food was very salty, tasteless. Recycled lunch menu for dinner. Food was not label so you had no clue what you were eating. Staff attitude stinks especially front desk staff. Hyaat needs to do something with this resort as it is a slump. "

"Clean room, great staff and service. Highly recommend. "

"The accommodation was good The food however was not good Especially the buffet Everything was over cooked and dry Same food everyday"

"Good stay in Curaçao"

"I stayed here for my birthday with a large group. The property is aesthetically pleasing, and I appreciated the variety of room layouts my junior suite ocean view was a highlight. A few staff members (Julianna, Andrew) were great. Upon arrival, reception was not very welcoming, possibly due to our group size. After we provided feedback, the front desk became much friendlier, which I appreciated. My biggest concern was the clear disparity in service. My group, who identifies as African American, consistently experienced long wait times and had to repeatedly request basic items (towels, drinks, food) at the pool/bar. In contrast, Caucasian/European guests received immediate attentive service without needing to ask multiple times. This pattern occurred across multiple days and felt discriminatory and unacceptable. The birthday experience was also disappointing. Decorations arranged as a surprise were not set up as expected. Later, the hotel redid the decor, stating the original was not up to standard leading us to believe it was being corrected. However, I was ultimately charged twice. When addressed, the response lacked accountability or flexibility, which overshadowed a special occasion. There were also billing discrepancies across my group at checkout, so review charges carefully. Overall, while the property looks nice, the experience felt transactional rather than guest-centered. Most concerning was the inequitable treatment, which needs serious attention."

"The room was wet when we arrive and was not so clean, but the staff was very friendly except the restaurant staff but a beautiful place to go. We had a blast there. Thank you very much "

"There are not a lot of restaurants, supermarkets close to the property. The pool is really nice but please add parasols. Many chairs are in the sun all day. It’s very inconvenient and dare I say dangerous. Staff friendliness depends. They are very nice at the breakfast. The mini market could have more variety of products and is way too expensive. 9$ US for a bag of chips is a rip off. "

"Very nice great location "

"Clean room, staff was welcoming and friendly. GREAT location to beach access and short drive to Willemstad."