Hotels in Oak Lawn

"Everything was just right about this place. "

"Clean room and great view"

"Never again! Found hair in the bathroom sink and on a towel. Hard to miss black hair on white towel and sink. We have blond hair. Housekeeping did not speak nglish. Front desk had to call someone to interpret concerns to housekeeper. Then we realized that we had left a silver bracelet in the room. Called and front desk says they will ask housekeeping about it and IF found we will be called. No return call….. Asked front desk about local hospitals within two blocks of hotel. No knowledge of them being there or info available. Breakfast presentation was spartan. Plastic ware had no knives available. Total disappointment in this member of the Hilton family."

"Hotel was clean and kept up. Staff was extremely friendly. Only complaint is there was no coffee pot in our room. "

"Clean rooms "

"Wonderful"

"Great room and great staff"

"Room was clean and staff was nice and helpful. They put me in a quiet room which was exactly what I needed. The pillows are big fluffy lumps and they gave me the worst stiff neck. Also, no shampoo! You can’t tell when the bottle is empty. I called to get shampoo and I got two more conditioners because it said apres shampoo and was confusing to the staff, I think. "

"Front desk staff was kind, and the room was somewhat clean. Unfortunately, the rest of the experience went downhill from there. The overall property felt sketchy and left me feeling unsafe—I truly wish I had read reviews before booking. This was not at all the Embassy Suites experience I’m used to. The bar service was especially disappointing. I was the only person sitting at the bar waiting on my husband and was never acknowledged or offered a drink. After about 30 minutes, I finally asked if I could order, and the bartender responded with a sarcastic comment: “Well, this is a bar.” He then instructed us to get up and walk over to get our drinks he wouldn’t serve us at our chairs (mind you we were the ONLY people at the bar top). Said he didn’t want to be expected to serve others, which was both confusing and unprofessional. He spent most of the time sitting down and showed little interest in providing service. To make matters worse, I witnessed concerning food handling. A staff member brought out a bowl of ranch dressing, had the bartender and another employee smell it as if it might be spoiled, then returned it to the serving area and wiped a film off the top with a napkin using her bare hands before putting it back out for guests. Between the lack of hospitality, poor service, and questionable cleanliness standards, this was a very disappointing stay.Would Never book here again."